Q & A

Find answers to the most common questions about us, our process, and what we make.

It’s a better way to manage orders and save shipping & payment details. Plus, we give each verified account 20% off their first order when you create an account.
Store accounts are optional. You can shop with us as a guest if that’s your thing.
Choose “forgot password” at login to get back into your account.

We’re an online store of Hawaii products from brands we own and of emerging designers, artisans, and makers in Hawaii. Learn more About Us.
We accept debit and credit cards, Afterpay, and Klarna (where applicable), among other payment methods.
Reference the Shop Guide for helpful resources.
The Order Confirmation email sent after a purchase is your receipt. Keep this for your records and if you contact us.
That’s your order slip. It verifies the contents and package we sent. Keep it with your receipt.

Depends. Some items ship free, while others require paid shipping at checkout. Reference the Shipping Guide.
Worldwide, excluding the countries and regions with legal restrictions and shipping limitations. Reference exclusions in our Shipping Guide.
If your items don’t require special handling or fulfillment, we estimate your order to arrive within 3-5 days, and up to two weeks or more for international orders.

If the items meet our return policy and are paid by a Navihi gift card, then yes.
Depends. Unused, unopened merchandise eligible for exchange can be sent for in-store credit or the credit applied to a new purchase. Made-to-order items cannot be exchanged.
Visit Returns and prepare your eligible products with the instructions we sent.
We immediately process your refund after we approve your return, but it may take your payment processor some time to accept our refund request.