POLICY

RETURN & REFUND

ELIGIBILITY FOR RETURNS

Submit your return request within 30 days of delivery.

  • Products must be unused and in original condition, and all original packaging and tags must be included.
  • If your order included free or promotional items, they must also be returned. If missing, we will deduct the retail value from your refund.

NON-RETURNABLE ITEMS

  • Final sale products
  • Personalized and made-to-order items
  • Undergarments
  • Products with a broken freshness or hygienic seal
  • Opened or used cosmetics, consumables, and perishables

HOW TO INITIATE A RETURN

You can manage returns directly from your customer account.

SHIPPING FOR RETURNS

  1. A prepaid return label will be emailed, with the cost deducted from your refund.
  2. Alternatively, you may provide a shipping label, but we recommend selecting a service with tracking and insurance, as Navihi is not responsible for undelivered returns.

Shipping label notes:

  • The prepaid label covers the weight and destination of the original shipment.
  • Additional charges may apply if you use a different box or packing materials.
  • Labels are GPS-tracked; do not include items from other orders, as they will not be refunded.
  • If the return is due to our error or a defective product, we waive the shipping label fee.

REFUNDS

  1. Approved refunds will be returned to your original payment method.
  2. Please allow your bank or payment provider time to process the refund.

Initial shipping charges are non-refundable unless the return is due to our error or a defective product.

EXCHANGES

We do not offer exchanges at this time.

Navihi follows a sustainable, made-to-order production system, reducing product stagnation, excess emissions, and warehousing. This ensures hyper-focused quality, care, and freshness, as each product is crafted only when it finds a home.

LUXURY GOODS

High-value items priced between $329–$5,999 require a contractual agreement before checkout. This agreement outlines specific return and refund terms. For more details, please review their product page or contact support.

LOST ORDER

Contact us within 24 days after the estimated delivery date to initiate an investigation. If the tracking shows your package was delivered to the provided address on file but you cannot locate it, we cannot reimburse or dispatch a replacement.


Steps You Can Take

  • Check common drop-off areas like porches, mailrooms, or back doors.
  • Verify with neighbors or anyone at the delivery destination if they accepted the package in your absence.
  • Contact your carrier for further details or assistance.
  • Report potential theft to local authorities if you suspect it was taken by porch pirates.

CHANGE OF MIND

We encourage thoughtful purchases and do not accept returns for buyer’s remorse. If you have questions about a product’s suitability, please refer to the product page or contact our support team for personalized assistance.