RETURNS

Review our Return Policy and Shop Guide to return eligible products.

  • You have 30 days after delivery to submit a return on eligible products. We may require photo and video evidence to investigate your issue before a return is approved. We don't accept ineligible returns.

    Navihi Gift Card
    Refunds are issued only for unredeemed cards.

  • Within 14 days after the delivery date, you can exchange eligible products. Sealed goods, undergarments, and face masks cannot be exchanged for health and hygiene protection.

  • Request to locate an order within 24 days after the estimated delivery date. Navihi investigates shipping movement using GPS coordinates and tracking information to determine delivery status.